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Service Management System
Service management
That's COMAX ERP
Because good service also generates sales for you
With the COMAX service management system, you can manage your customer service as part of one unified system and make informed decisions for each customer for efficient management of your business.
You can also feed in and receive information from all the company’s departments, such as financial data, faults per customer, customer history, products sold, service contracts, equipment per customer, technician activity per customer, etc.
So, let's talk then?
A small sample of a big solution.
Create intra-organizational service calls according to department, representative, need, etc.
Equipment data per customer – serial numbers
Manage service calls according to service provider, manage service according to item, etc.
Create customer service surveys and analyze them
Manage internal maintenance calls – from the service center to the technician
View customer contracts and define service agreements
Create personalized reports
View a history of previous service calls
Analyze performance and service calls to service representatives according to status and many other parameters
Complementing systems for a complete solution
All-embracing financial management from POS (point of sale) terminal to balance sheet, including management of payments, fixed assets, and much more…
A lead and opportunity management system including internal work orders and complementary agent interfaces
Including attendance reports, permissions and personnel strength management, tracking of system usage, customer pricelists and transfer to payroll
Management of a card with information on the customer and on campaigns. Including comprehensive analyses and impact of sale to customer on the transaction cycle
All the modules, all the possibilities.
External interfaces
Projects and billing hours
End-to-end built-in advantages - COMAX ERP 360
A secure and comprehensive solution for managing all your business’s needs in the cloud
Specialization in the world of retail and commerce
Integration with a diverse range of software and applications
From POS terminal to balance sheet, a comprehensive ERP and accounting system
A flexible system that is adaptable to the customer’s needs as it grows
A comprehensive BI reports system for analytics and making informed decisions